RETURNS, REFUNDS & EXCHANGES
We're dedicated to serving our customers; if you aren't completely satisfied, let us know and we'll make things right. Due to the handmade nature of our products, slight variations and imperfections may occur but that's what makes them truly one-of -a-kind.
We will gladly refund your purchase price in full, provided you follow our RETURN POLICY guidelines.
- Unfortunately we cannot accept return on custom or personalized items.
- Sale items are final.
RETURN POLICY: In order to insure your return and refund are successfully completed, you will need to follow our Return Policy guidelines.
1. Please Contact Us within 3 days of delivery date regarding your return and receive authorization. If you'll be traveling at the time your order is to be delivered, please notify us so we can delay shipment.
2. In your return request please state your full name, email address, order number, item number, order date and the reason for your return.
3. Be prepared to ship the item back immediately.
4. Carefully re-wrap the item in the same packing materials in which the item was received. Please be sure to also include all paperwork you received along with the item.
5. Ship the item within 48 hours of return authorization. You will need to ship via the same delivery method in which it was shipped to you ~ including insurance. If you do not ship with insurance, and the item is damaged or lost in the return shipping process, we will not be able to grant your refund.
6. Return the item in the same condition it was received.
7. Once the item is received and inspected, you will receive an email regarding reimbursement.
8. We will issue you a refund in the amount of your purchase price, minus shipping and handling costs, which are non-refundable.